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June 07, 2009

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FedEx has grown to one of the most secure and trusted methods of getting your package to its final destination on time, secure and safe.  The phrase "When you absolutely positively have to get it there overnight" rings of FedEx.  Here is a link to some interesting FedEx facts that people may not know about FedEx the company.   e-Powersellers Shipping Annex is not only an Authorized FedEx FASC "FedEx Authorized Shipping Center" we are also an authorized returns center for companies like Crate & Barrel, Sharper Image and more. 

FedEx Pick Up Schedule

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Express: 3:00pm or later.

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Ground: 4:30pm or later

 

FedEx Holidays

 

Please note, that even though these are FedEx holiday, it is possible e-Powersellers Shipping Annex may be closed for other holidays therefore preventing pick up at our offices.  We are usually closed on the day after Thanksgiving and may turn Christmas and New Years into 4-day weekends.  Please check with the Shipping Annex as we get closer to holiday hours.

 

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Memorial Day

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Independence Day

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Labor Day

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Thanksgiving Day

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Christmas Day

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New Year's Day

 

Our FedEx Payment Policy

For transactions other than "Bill Sender," "Bill Recipient" or "Bill Third Party," you must pay by cash, check, money order or credit card. Payment is required when you give us your package. For "Bill Sender" and "Bill Third Party" transactions, packages will not be accepted unless you provide a valid FedEx account number. For "Bill Recipient" transactions, packages can be tendered without payment, but in order for the package to be delivered, the recipient must provide a valid FedEx account number or pay with cash, check, money order or credit card at time of delivery. If the recipient refuses to pay, the package will be treated as undeliverable and the sender will be responsible for all transportation charges and other fees, including all special handling fees.

 

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"Bill Sender" means charges will be billed to the sender. The sender's FedEx account number must appear on the airbill, and the account must be in good credit standing. The sender may request an initial rebilling to another party, but all subsequent rebills will be only to the sender.

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"Bill Recipient" means charges will be billed to the recipient. (This is not C.O.D. service.) The recipient's FedEx account number must be provided on the airbill at the time of shipment, or by the recipient at the time of delivery, and must be in good credit standing. If an account number in good credit standing is not provided, the recipient must pay for the shipment at the time of delivery.

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"Bill Third Party" means charges will be billed to someone other than the sender or recipient. Charges for shipments within the U.S. may be billed only to a third party in the U.S. In order to choose this billing option, the FedEx account number of the third party must appear on the airbill at the time it is tendered and the account must be in good credit standing.

 

Shipping Weight vs. DIM Weight

Dimensional Weight and Volumetric Weight is the measurement that FedEx, UPS and now the USPS is using to determine the shipping price, not only be sheer weight of the item, but by the volume it takes up on the trucks and planes.  Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package or per-shipment basis to all shipments in customer packaging. FedEx packaging may also be subject to dimensional-weight pricing. Dimensional weight is calculated by multiplying length by width by height of each package (all in inches) and dividing by 194. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed.

 

Fuel Surcharge

Daily the Shipping Annex receives an update from FedEx, UPS, DHL and the USPS containing rate changes and Fuel Surcharges.  The package you shipped yesterday may today cost a bit more or a bit less based on these surcharges. The amount changes daily and are at the sole discretion of the shipping companies.  The Shipping Annex has no control over these charges.

 

Declared Value & Insurance

FedEx has maximum insured values.  Shipments (packages or freight) containing all or part of the following items are limited to a maximum declared value of US$500: We cannot insure beyond these limits.  If you wish to insure for higher amounts, we can ship your item via UPS and/or USPS via 3rd party insurance like PIC.  Please review the list below of FedEx value limitations

 

  1. Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture and collector's items.

  2. Film, photographic images (including photographic negatives), photographic chromes and photographic slides.

  3. Any commodity that by its inherent nature is particularly susceptible to damage or the market value of which is particularly variable or difficult to ascertain.

  4. Antiques, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include, but are not limited to, furniture, tableware and glassware.

  5. Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities.

  6. Plasma screens.

  7. Jewelry, including, but not limited to, costume jewelry, watches and their parts, mount gems or stones (precious or semiprecious), industrial diamonds, and jewelry made of precious metal.

  8. Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.

  9. Precious metals, including, but not limited to, gold and silver bullion or dust, precipitates, or platinum (except as an integral part of electronic machinery).

  10. Stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons, and bearer bonds.

  11. Ostrich and emu eggs.

  12. Collector's items such as sports cards, souvenirs and memorabilia. (Collector's coins and stamps may not be shipped. See the Prohibited Items section.)

  13. Guitars and other musical instruments that are more than 20 years old, and customized or personalized musical instruments.

  14. The maximum declared value for the contents of any FedEx Envelope or FedEx Pak is US $500. Goods with a value (actual or declared) exceeding US$500 should not be shipped in a FedEx Envelope or FedEx Pak. (This limitation does not apply to items shipped utilizing the FedEx Large or Small Clinical Pak.

Packing Requirements

The Shipping Annex will pack all items to FedEx specifications, however it does come with a prices to make sure all requirements are met.  We understand when our clients wish to bring in items they packed themselves just for shipment.  If there is any damage during shipment we would be happy to file a claim with FedEx, however we can't be assured of a positive outcome.  If you are packing yourself, please follow the below procedures to assure a safe transport.

 

All packages must be prepared and packed by the customer for safe transportation with ordinary care in handling in an express-transportation environment. Any articles susceptible to damage as a result of conditions that may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging. Packages cannot be wrapped in kraft paper. The FedEx Sleeve and FedEx Bag are over wraps only, and contents must also be packed in protective outer packaging and cushioning material

 

You must use FedEx packaging, new or like new corrugated boxes in good, rigid condition of adequate size to allow a minimum of 2 to 3 inches of cushioning of contents on the top, bottom and sides. Items that cannot be packed into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges and protrusions wrapped.  We must be able to tag or wrap a FedEx shipping label around the item for transport.

Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment.

Expanded polystyrene foam coolers must be shipped inside a sturdy outer container unless tested and approved for acceptance by FedEx Packaging Design and Development.  We do not recommend nor accept the use of wet ice (frozen water) as a refrigerant. 

If a shipment is refused by the recipient, leaks or is damaged due to inadequate packaging, the shipment will be returned to the shipper, if possible. If the shipper refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, you, our client are responsible for and will reimburse the Shipping Annex for all costs and fees of any type incurred in connection with the storage or disposal of the shipment or the cleanup of any spill or leakage from the shipment.

For FedEx Express Freight shipments, freight must be on a skid, pallet or other forkliftable base. Boxes should be stacked squarely on the skid without hanging over the edge, and the weight should be distributed evenly on the skid to avoid excess weight being placed on materials inside the cartons. Use 70-gauge stretch wrap and pass a minimum of two bands (tightly secured) through the skid voids and around all cartons.  The Shipping Annex works with a 3rd party company who will come to your location and pick up all pallets and skids for an additional fee.

Specialty Shipping & Restrictions

Animals: FedEx Express does not accept live-animal shipments as part of its regular-scheduled service and does not transport household pets such as dogs, cats, birds and hamsters. FedEx Express may accept certain shipments of live animals such as horses, livestock and zoo animals (to and from zoo locations only) on an exception basis if approved and coordinated by the FedEx Live Animal Desk (call 1.800.405.9052). The Shipping Annex will not ship live animals under any conditions. Please feel free to contact the FedEx Live Animal Desk if you are interested in a shipment exception.

 

Biological Substances: FedEx packaging may not be used to ship dangerous goods (except for Biological Substance, Category B (UN 3373), which may be shipped in the FedEx Clinical Pak). The Shipping Annex carries a full supply of FedEx Clinical packs in storage if needed.

 

Dangerous Goods: All packages containing dangerous goods must comply with the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations and, where applicable, Title 49 of the Code of Federal Regulations. Shippers of dangerous goods, whether prepared under ICAO/IATA or 49CFR, must comply with all FedEx Express variations listed in the current edition of the IATA tariff. The shipper is responsible for complying with all packing requirements and appropriate marking and labeling of the package, documentation, as well as compliance with applicable local, state, and federal laws, regulations, ordinances and rules. The shipper is also responsible for ensuring the recipient complies with all applicable local, state and federal laws, regulations, ordinances and rules for applicable hazard classes.

 

We have the right to refuse any package with an odor or any package that is wet or leaking. If a dangerous-goods shipment damages or contaminates any property, the shipper is solely responsible for and will reimburse and indemnify The Shipping Annex for any and all costs, fees, and expenses it incurs in connection with the cleanup of such damage or contamination.


Firearms: We will be happy to ship firearms if the following criteria is met 100% of the time.

 

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The shipping party is one of the following: Licensed importers; licensed manufacturers; licensed dealers; licensed collectors; law enforcement agencies of the U.S. or any department or agency thereof; and law enforcement agencies of any state or any department, agency or political subdivisions thereof and we ship to a Licensed importers; licensed manufacturer; licensed dealer; licensed collector; law enforcement agency of the U.S. or any department or agency thereof; and law enforcement agency of any state or any department, agency or political subdivisions thereof. Sorry we just can't ship a gun to your uncle Fred because he thinks it is cool.

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Where not prohibited by local, state and federal law, from individuals to licensed importers, licensed manufacturers or licensed dealers (and return of same).

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If we use Adult or Direct Signature required on the package. We cannot allow it to be shipped to a location where the package may be left unattended.

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The package is shipped FedEx Priority Overnight only.

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The outer package contains no information about the content. You however must notify us and we must notify FedEx that the package does contain a firearm.

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You must be over 21 to ship this package and provide and leave a copy of your ID and Firearms License to stay on file at the Shipping Annex.

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The shipper and recipient are required to comply with all applicable government regulations and laws, including those pertaining to labeling. The Bureau of Alcohol, Tobacco, Firearms and Explosives can provide assistance.

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FedEx Express will transport ammunition when packed and labeled in compliance with local, state and federal law, and the Dangerous Goods section of this Service Guide. Ammunition is an explosive and must be shipped separately as dangerous goods. You agree not to ship loaded firearms or firearms with ammunition in the same package.

 

Fireworks: We cannot ship fireworks via FedEx or any other method at this time.

 

Perishables are accepted for shipment but at our clients risk.  We are not liable for perishable articles shipped via FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx Express Saver, FedEx 1Day Freight and FedEx 2Day Freight, unless packaged for a minimum transit time of at least 12 hours greater than our delivery commitment time for the shipment.

Shipping perishable articles over a weekend is discouraged, and packaging such shipments for longer transit times is required. We recommend that you ship perishable items via FedEx First Overnight, FedEx Priority Overnight or FedEx 1Day Freight

 

Pharmaceuticals: You are responsible for complying with all applicable local, state and federal laws, regulations, ordinances and rules governing the shipment of pharmaceuticals. Packages containing pharmaceuticals must not have labels, markings or other written notice that a pharmaceutical is contained within. Select the Direct Signature Required Delivery Signature Option if you require FedEx to obtain a signature from someone at the delivery address, or the Adult Signature Required Delivery Signature Option if you require an adult signature for delivery. See the Delivery Signature Options section for details.

 

Plant & Plant Materials: You must ship plants and plant materials, including seedlings, plant plugs and cut flowers, in accordance with applicable local, state and federal laws. Packages containing these items may be inspected by government agencies, which may result in a delay in delivery. We are not liable or responsible for damage, refunds or credits resulting from such delays. (See the Liabilities Not Assumed and Money-Back Guarantee Policy sections.) Packaging should be tested for acceptance by FedEx Packaging Design and Development prior to shipping. See guidelines on packaging specific commodities (including flowers, computers and perishables) at http://fedex.com/us/services/packageshipment/packaging/tips.html

 

Wine: We cannot ship wine to consumers in the following states: Alabama, Arkansas, Maryland, Massachusetts, Mississippi, Pennsylvania, or Utah.  For Alaska, special rules apply, deliveries are limited to the Anchorage, Juneau, Fairbanks, Ketchikan, Kodiak, Sitka, and Valdez areas only via FedEx Express. Anchorage, Juneau, Fairbanks, Ketchikan, and Kodiak areas only via FedEx Ground.  Please see FedEx's preferred wine shipping guide / pdf. Consumers may not ship wine to other consumers using FedEx. All Wine & Alcohol must be specifically marked and tagged.  All packages required Adult Signature upon delivery.  FedEx cannot deliver wine to any location where there is only a minor present or if the adult signing for the package appears to be intoxicated.

 

FedEx Prohibited Items

The Shipping Annex as a FASC is bound contractually and ethically to meet all FedEx terms and conditions for shipment. Our clients prohibited from tendering the following items for shipment, and they will not be accepted:

 

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Cash, currency, collectible stamps and coins.

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Live animals, except as provided in the Live Animals and Ornamental Marine Life (Including Live Fish) section. (Edible seafood, such as live lobsters, crabs or other types of fish and shellfish for human consumption, is acceptable, provided the shipper is in compliance with all local, state and federal laws.)

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Animal carcasses. (Animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction does not apply to properly packaged meat or poultry products intended for human consumption.)

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Human corpses, human body parts, human embryos, or cremated or disinterred human remains.

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Shipments that require us to obtain a local, state or federal license for their transportation.

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Shipments that may cause damage or delay to equipment, personnel or other shipments.

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Lottery tickets and gambling devices where prohibited by local, state or federal law.

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Hazardous waste, including, but not limited to, used hypodermic needles or syringes, or other medical waste.

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Packages that are wet, leaking or emit an odor of any kind.

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Live insects.

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Shipments or commodities that are prohibited by applicable local, state or federal law.


Notwithstanding any other provision of the FedEx Service Guide, we are not liable for delay of, loss of or damage to a shipment of any prohibited item. The client agrees to indemnify the Shipping Annex for any and all costs, fees and expenses we incur as a result of the client's violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.
 

FedEx Delivery / Delivery Procedures

The Shipping Annex always wants shipments to go as perfect as possible.  In order to help make shipping a pleasant experience it is good to understand all FedEx rules and polices that occur during any shipment.

 

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FedEx does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. We also may make an indirect delivery. Indirect delivery is a completed delivery to an address or location other than the address on the airbill and includes shipments delivered via Indirect Signature Required service. Packages cannot be delivered to P.O. boxes or P.O. box ZIP codes. Package addresses must include the complete street address and ZIP code of the recipient.  Businesses that use internal PO Boxes can be delivered.

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If FedEx's first delivery attempt of a shipment to a non-residential address is unsuccessful, they may make two additional attempts on the following two consecutive business days. If a package still cannot be delivered, FedEx may hold it for two additional business days and may research its status with the sender, recipient, or both, and receive further instruction. After that time, FedEx will return it to the sender as undeliverable.

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Shipments to hotels, hospitals, government offices or installations, university campuses, or other facilities that utilize a mailroom or other central receiving area will be delivered to the central receiving area, unless otherwise authorized and approved by FedEx.

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Proof of pickup is available upon request. You must provide the pickup number or FedEx tracking number (also known as the airbill number). We will not provide proof of pickup unless you provide this information.

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FedEx will not delivery packages that violate local, State or Federal law.

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Additional charges may apply for late-hours, weekend or holiday pickup and delivery.

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Pickup and delivery may not be available in all areas.

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An on-call pickup surcharge applies for FedEx Print Return Label and FedEx E-Mail Return Label shipments.

 

FedEx Delivery / Signature Options

By adding signatures you are also adding fees onto the shipping charge.  We normally recommend indirect signature for low priority items, however for sensitive documents a Direct Signature is recommended. When sending to a business "Adult Signature" is almost never necessary as not many children should be "at work", however Adult Signature works well when sending an valuable or time sensitive package to a home.

 

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Indirect Signature Required. FedEx will obtain a signature in one of three ways:
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From any person at the delivery address; or

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From a neighbor, building manager or other person at a neighboring address; or

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The recipient can sign a FedEx door tag authorizing release of the package without anyone present.

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Direct Signature Required. FedEx will obtain a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery.

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Adult Signature Required. FedEx will obtain a signature from any person at least 21 years old

 

FedEx Proof of Delivery

The Shipping Annex when available will upon request provide proof-of-delivery information for packages delivered within 30-days from shipment.  Beyond that point we will be happy to provide our clients with contact information at FedEx to do further research.  As nearly all FedEx packages are within a week or ten days we hope a 30-day point of research is more than fair. FedEx keeps all tracking information in their database for as long as 18 months and can assist with that research. The Shipping Annex and FedEx assumes no liability for any inability to provide a record of the proof of delivery


When available, we may also provide an image of the signature proof of delivery or you can request one online at fedex.com. We can provide an image of the recipient's signature along with other delivery information that is available in electronic form.

 

FedEx Reroutes 

The Shipping Annex can assist with rerouting a package, however FedEx has strict rules and of course charges to facilitate this process. At this point the Shipping Annex rate for reroutes is 1 1/2 times the the original shipping amount or a minimum of $25 per instance whichever is higher. An alternate option is to have the item held at a FedEx office to be picked up later. This service can be done at no charge as long as the FedEx facility is in the same city as the package was already destined.

 

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The recipient may contact FedEx directly and have the package held at the local FedEx facility at no cost.  Just provide the recipient with the FedEx tracking number.

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FedEx's money-back guarantee policy does not apply to shipments that are rerouted. We have no liability for any remedy for service failure for these shipments.

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Only one reroute will be allowed per package.

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FedEx may require photo identification of the person authorized to pick up the package.

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FedEx will not reroute shipments when Adult Signature Required has been selected as a delivery signature option.

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Dangerous goods may not be rerouted to an address other than the original intended-recipient's address provided by the shipper. (Note: Shipments may be made available as hold for pickup or be returned to the sender.)

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Any requested change to an address that is not a reroute or an address correction is a new shipment, and new shipping charges will apply.

 

FedEx Oversize Policy

Pieces weighing less than 151 lbs. that exceed 165 inches in length and girth combined ("extra-large" packages) may be accepted as FedEx 1Day Freight or FedEx 2Day Freight shipments. These pieces do not have to be palletized (skidded), stackable or forkliftable. Minimum billable weight is 151 lbs. regardless of actual weight

The length and girth of a package is length plus (2 times the height) plus (2 times the width). If the dimension includes a fraction, a fraction of one-half or greater will be rounded up to the next whole number; less than one-half will be rounded down to the next whole number

 

FedEx Inspection Policy

FedEx may, at their sole discretion, open and inspect any shipment without notice.

 

FedEx Refund Policy

FedEx will usually without issue offer a shipping refund on items that are not delivered on time via a Service Failure.  If your package is not delivered on time based on FedEx guaranteed times please contact the Shipping Annex and upon request, either refund or credit your transportation charges in the event of a service failure (which means delivery of your package 60 seconds or more after the published delivery commitment time for the selected service and destination, except as otherwise described in FedEx's terms and conditions. This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure.  We will pay our clients the refund after we receive authorization and/or payment from FedEx.  

 

Please remember that rural routes may not be eligible for FedEx refund as they don't fall under basic time delivery guarantees.  We never offer time based refunds on FedEx Home or business Ground deliveries.  However refunds can be of course issued for lost or damaged items based on the insurance limits as described above.

 

The Shipping Annex will be happy to be the liaison between you, our client and FedEx.  If the packaged was packed by

 

 

 

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